Product

One inbox for every channel.

Stop tab-switching between WhatsApp, Instagram and Facebook. RunDo pulls every customer thread into a single, unified inbox, your team sees the same conversation, your AI replies on the right channel, and nothing slips.

3+Channels in one inbox
60sSetup per channel
0Tabs to switch
100%Conversation history kept

Every channel, same workflow

Connect what your customers actually use, RunDo handles the rest the same way regardless of channel.

WhatsApp Business

Cloud API. Verified business badge, broadcasts, templates, fast-reply support.

Instagram DMs

Reply from RunDo, sent on Instagram. No more switching apps for a quote question.

Facebook Page

Page messages and form-based 'Get a quote' inquiries route into the same thread view.

Unified threads

One customer · one conversation

Every channel a customer messages on rolls up into a single thread per person. So when Sarah pings you on Instagram about a quote and follows up on WhatsApp two days later, your tech sees the full story, no 'sorry can you remind me what we discussed'.

  • Single profile across every channel
  • Job & invoice history attached to every thread
  • Notes shared with your tech and AI
  • Tags, status, and assignee per conversation

Built into the workflow

AI drafts replies

AI suggests a response based on your services & history. Send it as-is, edit, or skip.

Smart notifications

VIP customers, urgent keywords, after-hours messages, flag what needs you, mute the rest.

Tags & filters

Group threads by service, urgency, or stage. Assign to teams, filter the inbox to your view.

Multi-user

Owner, admins, and dispatchers all see the same threads, with assignment so nothing's done twice.

One inbox per business

Multi-location? Per-branch inboxes with cross-branch visibility for the owner.

Templates & broadcasts

Pre-approved templates for common responses; broadcasts for service announcements.

We used to lose 2-3 leads a week because someone asked on Instagram and we only saw it days later. Since switching to RunDo, we haven't missed one.

Operations Manager· AC servicing, Singapore

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