Terms and Conditions

1. Definitions

In these Terms, the following capitalized terms have these meanings:

• 'RunDo', 'we', 'us', 'our' means RunDo Pte. Ltd., a private company incorporated in Singapore.
• 'Service' means the RunDo platform, including the marketing site (rundo.app), the dashboard (app.rundo.app), the mobile applications, the public APIs, and any related services.
• 'Customer', 'you', 'your' means the person or business entity that has accepted these Terms by registering an account.
• 'Authorized User' means an admin or technician you have invited to use the Service under your account.
• 'End User' means a customer of yours whose data is processed through the Service (for example, the customer who messages you on WhatsApp).
• 'Customer Data' means all data, content, and materials submitted to the Service by you, your Authorized Users, or your End Users.
• 'Subscription Term' means the period for which you have paid for the Service, typically one month at a time.
• 'Effective Date' means the date you first accepted these Terms by registering an account.

2. Acceptance and account creation

By creating an account, clicking 'I agree', or using the Service in any way, you confirm that you have read, understood, and accept these Terms in full. If you do not agree, do not use the Service.

If you are accepting these Terms on behalf of a business, you confirm you have authority to bind that business to this agreement, and the business will be the 'Customer' for all purposes.

You agree to provide accurate, current, and complete information during registration and to keep it updated. You are responsible for maintaining the confidentiality of your account credentials and for all activity that happens under your account.

3. Eligibility

The Service is intended for use by businesses, not consumers, and by people aged 18 or over. You must have the legal capacity to enter into a binding contract in your jurisdiction.

We do not knowingly provide the Service to anyone subject to comprehensive sanctions (including, without limitation, OFAC-sanctioned persons or entities). If we discover you fall into this category, we may suspend or terminate your account immediately.

Some features may have additional eligibility requirements (for example, WhatsApp Business API access requires Meta verification). Those are noted in the relevant feature documentation.

4. Subscription, plans, and fees

RunDo offers tiered subscription plans (currently Starter, Team, and Enterprise) with different feature sets and capacity limits. Plan details, pricing, and feature comparisons are at /#pricing.

Subscription fees are billed monthly in advance via Stripe, in the currency shown on your invoice (default USD). Fees are exclusive of any applicable taxes (GST, VAT, sales tax), which are added at checkout where required.

We may change subscription pricing at any time. Material price changes (more than 10%) take effect no sooner than 60 days after we notify you by email. Smaller adjustments take effect at your next renewal.

5. Free trial

Paid plans are offered with a free trial of 30 days from the date you first add a payment method. During the trial, you have full access to all features included in the chosen plan, with no charges to your card.

If you cancel before the end of the trial, you will not be charged. If you do not cancel, the regular monthly fee for the chosen plan will be charged on the day the trial ends, and monthly thereafter until you cancel.

Free trials are limited to one per business entity. We may decline a free trial to any business that has already had one, or that we reasonably suspect of multi-account abuse.

6. Plan changes (upgrades and downgrades)

You may upgrade or downgrade your plan at any time from Settings, Plan and billing. Upgrades take effect immediately and are pro-rated for the remainder of the current month. Downgrades take effect at your next renewal date.

Some downgrades require capacity adjustments before they can take effect. For example, downgrading from Team (unlimited technicians) to a plan with a 10-technician limit requires you to first remove technicians beyond that limit. We will guide you through any required adjustments at the time of downgrade.

If you downgrade in a way that removes features or capacity, we are not responsible for any loss of functionality, data visibility, or business impact resulting from the downgrade. We recommend exporting any affected data before downgrading.

7. Cancellation and refunds

You may cancel your subscription at any time from Settings, Plan and billing. Cancellation takes effect at the end of the current billing period; you keep access until then.

We do not offer refunds for partial months or for prepaid periods you choose not to use. Exceptions are made on a case-by-case basis only where: (a) we materially failed to deliver the Service over an extended period, (b) you cancelled within the 30-day free trial and were charged in error, or (c) applicable consumer protection law requires it.

After cancellation, your data is retained for 30 days (the soft-delete window) so you can reactivate if you change your mind. After 30 days, your account and all associated data are permanently deleted, except where we are legally required to retain them (typically tax records for 7 years).

8. Failed payments and account suspension

If a payment fails, we will retry the charge automatically over the following 7 days and email you each time. After 7 days of failed attempts, your account moves to 'past due' status with reduced functionality (read-only access, no new outbound messages, no AI features).

If payment is not resolved within 30 days of the original failure, we may suspend the account entirely. Continued non-payment for 60 days may result in account termination as described in section 14.

9. Acceptable Use Policy

You agree not to use the Service to:

• Send unsolicited bulk messages, spam, or any communication that violates the recipient's local anti-spam laws (CAN-SPAM, PDPA spam provisions, EU ePrivacy Directive, etc.).
• Harass, threaten, defame, impersonate, or send harmful content to any person.
• Send messages or store content that is illegal in Singapore or in the recipient's jurisdiction (including but not limited to: content that infringes IP rights, content depicting child sexual abuse, content inciting violence).
• Reverse-engineer, decompile, scrape, or extract data from the Service except via the public API as documented.
• Use the Service to build a competing product or to train AI models on Customer Data without our written consent.
• Bypass usage limits, security controls, or rate limits (including by creating multiple accounts to extend a free trial).
• Probe, scan, or test the vulnerability of the Service except via our responsible disclosure program at /security.

We reserve the right to suspend or terminate accounts that breach this policy, with or without notice depending on the severity of the breach. Severe breaches (illegal content, attempted compromise of the platform, attacks on other customers) result in immediate termination.

10. License grant

Subject to your compliance with these Terms and timely payment of fees, RunDo grants you a non-exclusive, non-transferable, non-sublicensable license to access and use the Service for your business purposes during the Subscription Term.

This license does not allow you to: (a) make the Service available to anyone other than your Authorized Users, (b) sell, resell, or commercially exploit the Service, (c) modify, copy, or create derivative works of the Service, except as expressly permitted in these Terms.

11. Intellectual property

All right, title, and interest in the Service, including all software, designs, brand assets, documentation, and improvements, remain with RunDo and its licensors. These Terms do not transfer any IP rights to you, beyond the limited license granted in section 10.

Feedback you provide about the Service (suggestions, bug reports, feature requests) may be used by us without restriction or compensation to you, including incorporating it into the Service. You grant us a perpetual, irrevocable, royalty-free license to use such feedback.

12. Customer Data ownership

You retain all right, title, and interest in your Customer Data. We make no claim of ownership over Customer Data and use it solely to provide and improve the Service in line with the Privacy Policy and the Data Processing Agreement.

You grant RunDo a worldwide, royalty-free license to host, copy, transmit, display, and process Customer Data only as necessary to provide the Service to you. This license terminates within 30 days after you cancel your account, except for backups that age out within their normal retention window.

You are solely responsible for the legality of your Customer Data and for ensuring you have all necessary rights and consents (including from your End Users) to submit Customer Data to the Service. You confirm that the way you use the Service complies with all applicable laws (PDPA, GDPR, CCPA, etc.) in the jurisdictions where you operate.

13. Confidentiality

Each party may have access to confidential information of the other in the course of this agreement. Confidential Information includes business plans, customer lists, technical architecture, pricing, and any information marked confidential or that a reasonable person would understand to be confidential.

Each party agrees to: (a) protect the other's Confidential Information with at least the same degree of care it uses for its own confidential information (and never less than reasonable care), (b) not disclose Confidential Information to any third party except as needed to perform under this agreement and only under similar confidentiality obligations, (c) use Confidential Information only for purposes of this agreement.

Confidentiality obligations survive termination of this agreement for a period of 5 years, except for trade secrets which are protected for as long as they remain trade secrets.

14. Service level (uptime and support)

We aim to keep the Service available 99.9% of the time, measured monthly, excluding scheduled maintenance announced at least 48 hours in advance.

Support is provided by email at support@rundo.app and via in-app chat from the dashboard. Response times vary by plan: Lite and Starter, best-effort; Team, within 4 business hours; Enterprise, within 1 business hour during Singapore working hours and a custom SLA where contracted.

If we materially fail to meet the 99.9% uptime target in any given month, we will issue a service credit equal to 10% of that month's subscription fee for each percentage point below 99.9%, up to a maximum of 100% of the monthly fee. Service credits are your sole and exclusive remedy for uptime failures.

15. Suspension and termination

We may suspend or terminate your account: (a) for non-payment as described in section 8, (b) for breach of the Acceptable Use Policy in section 9, (c) if required by law or court order, (d) if we reasonably believe continued service poses a security risk to the platform or to other customers.

Where reasonably possible, we will give you notice and an opportunity to cure before suspending. Severe breaches (illegal content, security attacks) may result in immediate suspension or termination without notice.

You may terminate your account at any time as described in section 7. On termination, your access to the Service ends, and your data is handled according to the retention rules in section 7 and the Privacy Policy.

The following sections survive termination: 11 (Intellectual property), 13 (Confidentiality), 16 (Disclaimers), 17 (Indemnification), 18 (Limitation of liability), 19 (Governing law), and any other section that by its nature should survive.

17. Indemnification

You agree to indemnify, defend, and hold harmless RunDo, its directors, officers, employees, and agents from any claim, demand, loss, liability, damage, or expense (including reasonable legal fees) arising out of or related to: (a) your or your Authorized Users' use of the Service in breach of these Terms, (b) your Customer Data, including any claim that it infringes third-party rights or violates law, (c) your communications with End Users via the Service, (d) your breach of any representation or warranty in these Terms.

We agree to indemnify you against third-party claims that the Service, used as expressly authorized in these Terms, infringes that third party's intellectual property rights, subject to: you notifying us promptly, giving us sole control of the defense, and providing reasonable cooperation.

19. Force majeure

Neither party is liable for failure or delay in performance caused by events beyond reasonable control, including natural disasters, pandemics, war, terrorism, civil unrest, government action, internet or network failures affecting the broader internet, or denial-of-service attacks against major infrastructure. The affected party will notify the other promptly and use commercially reasonable efforts to resume performance.

20. Modifications to the Service

We continuously improve the Service. We may add, change, or remove features at any time. Where a change materially reduces functionality you rely on, we will notify you by email at least 30 days in advance and, if you cancel as a direct result, refund any prepaid period.

We will not charge you more than the fees specified in your current plan during your current Subscription Term, except for usage-based overage fees that you have agreed to (for example, AI replies above your monthly limit at $0.05 each).

21. Modifications to these Terms

We may update these Terms from time to time. Material changes (anything affecting fees, liability, your rights, or the scope of our license) require: (a) at least 14 days' email notice before they take effect, (b) a new 'Last updated' date at the top of this page, (c) a redline summary on request from legal@rundo.app.

Continued use of RunDo after the notice period means you accept the updated Terms. If you do not agree, you can cancel your account before the change takes effect with no penalty and request a pro-rata refund of any prepaid period.

22. Notices

Notices to you under these Terms will be sent to the email address associated with your account. It is your responsibility to keep that email up to date.

Notices to us must be sent to legal@rundo.app, with a copy by post to RunDo Pte. Ltd., Singapore (full registered address available on request). Legal notices (court filings, formal demands) should be marked 'Legal Notice' in the subject line.

23. Assignment

You may not assign or transfer your rights or obligations under these Terms without our prior written consent, which we won't unreasonably withhold. We may assign these Terms in connection with a merger, acquisition, reorganization, or sale of substantially all of our assets, subject to the assignee being bound by these Terms.

24. Severability

If any provision of these Terms is held to be invalid or unenforceable by a court of competent jurisdiction, the remaining provisions will remain in full force and effect, and the invalid provision will be modified or interpreted to come as close as possible to the original intent in a way that is enforceable.

25. Entire agreement

These Terms (together with the Privacy Policy at /privacy and, if you have signed one, the Data Processing Agreement at /dpa) constitute the entire agreement between you and RunDo regarding the Service, and supersede any prior or contemporaneous agreements, communications, or understandings, written or oral, on the same subject.

26. Governing law and dispute resolution

These Terms are governed by the laws of the Republic of Singapore, without regard to its conflict-of-laws principles.

Any dispute, controversy, or claim arising out of or in connection with these Terms, or the breach, termination, or invalidity thereof, shall be referred to and finally resolved by arbitration administered by the Singapore International Arbitration Centre (SIAC) under the SIAC Arbitration Rules in force at the time of the notice of arbitration. The seat of the arbitration shall be Singapore. The tribunal shall consist of one arbitrator. The language of the arbitration shall be English.

Notwithstanding the above, either party may seek injunctive or equitable relief in the courts of Singapore for any actual or threatened breach of confidentiality or intellectual property rights.

27. Contact

All legal notices and questions about these Terms can be sent to:

• Email: legal@rundo.app
• Postal: RunDo Pte. Ltd., Singapore. Full registered address available on request.
• General questions: hello@rundo.app

We aim to respond to legal notices within 1 business day during Singapore working hours.